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October 1, 2021We’re hiring an IT Support Specialist!

Information Technology Support Specialist
Position Announcement

The nonprofit environmental health network, Coming Clean, is seeking to hire an Information Technology Support Specialist to join our team.

Coming Clean is a national environmental health network of 150+ member organizations and experts, working in strategic partnership with the Environmental Justice Health Alliance. Our mission is to reform the chemical and fossil fuel industries so they are no longer a source of harm and secure systemic changes that leave no community behind and allow a safe chemical and clean energy economy to flourish. Coming Clean is dedicated to principled collaboration grounded in the leadership, vision, and voices of environmental justice grassroots groups and communities.

Coming Clean is committed to dismantling racism, sexism, ableism and other oppressions within our organization and society as a whole. We strongly encourage applicants from communities disproportionately affected by environmental and social injustices including black people, indigenous peoples, people of color, younger people, people from working class backgrounds, LGBTQ+ people, women, and people of all abilities to apply. Equal employment opportunity is available to all applicants regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information.

Coming Clean values the well-being of its staff and understands that an inclusive environment of mutual respect is essential to our success. We endeavor to provide the support and space for staff to thrive and grow within their roles and the organization whenever possible. While some projects or deadlines may require work outside of regular hours, staff are not expected to regularly work overtime and utilizing time off is actively encouraged. Coming Clean is a team, and every staff member's presence and input is equally respected and valued.

Position Summary Description:

Coming Clean is seeking an Information Technology Support Specialist to optimize the IT activities and systems for the organization. Top-level duties include administering and troubleshooting the organization's information technology and systems; providing day-to-day support and problem-solving of IT issues for staff; maintaining the organization's websites; keeping Coming Clean up-to-date on communications technology, program management tools and other applications; and training staff on IT systems, programs, and hardware. The Information Technology Support Specialist is a well-rounded generalist, who is able to competently handle a wide variety of IT-related administrative tasks and issues. A person who is effective in this role will be adept at collaborating and communicating effectively with non-technical staff on technical issues, and able to troubleshoot and work constructively to resolve IT problems for staff while working remotely. The Information Technology Administrator will keep abreast of best practices in the field and aware of new systems that would be advantageous to the smooth and effective operating of Coming Clean, the Coming Clean network and programs.

The Information Technology Support Specialist will report to, and take direction from the Manager of Administration & Special Projects.

Primary Job Responsibilities Include:

  • Research, select, and purchase new computers, tablets, printers, scanners, and other technology and equipment for Coming Clean and EJHA staff.
  • Set up Admin/Security Systems, install core programs, and remote IT access (when permission is granted) on all Coming Clean-owned computers, tablets, and phones.
  • Maintain server (currently QNAP) and document storage function in the Vermont office and oversee upgrade.
  • Perform regular installations and updates of software, or assist staff in doing so remotely. Troubleshoot and resolve issues with
  • Google Suite, Microsoft Office, Zoom, and other technology applications.
  • Develop tech/systems best practices re security, antivirus, and back-ups.
  • Administer Google Suite (advanced control/registers), including setting up staff accounts.
  • Train staff and members on hardware, software programs, tools, and apps as needed, create training videos and resources.
  • Provide remote technical support for CC and EJHA staff as needed.
  • Troubleshoot and resolve computer and other IT equipment problems and malfunctions, including problems with printers, scanners, telephone systems, and other technology.
  • Lead IT set-up and contracting of vendors and run IT for large in-person meetings.
  • Work closely with Manager of Communications and Media to keep Coming Clean and EJHA websites up-to-date, including designing, creating, and deploying new pages and adding new content.

Position Qualifications:

  • 1-2 years of prior experience in a similar role (either work or volunteer)
  • Solid working knowledge of relevant applications, programs, operating systems, software, and hardware.
  • Knowledge of basic HTML and experience with website CMS
  • Excellent problem-solving and critical thinking skills
  • Ability to manage disruptions and unexpected complications without difficulty
  • Keen attention to detail
  • Good organization, time management, and prioritization
  • Efficient and effective troubleshooting abilities
  • Effective communication skills, including speaking, writing, and active listening, especially when dealing with the non-technical staff and other end-users
  • Great customer service and interpersonal skills
  • Ability to travel periodically
  • Passion for the issues and work of Coming Clean and EJHA
  • Willing to provide support after hours and accommodate colleagues working in different time zones

Download the full position description: https://comingcleaninc.org/assets/media/documents/IT%20job%20description.docx

Preferred Location:

This is a remote position within the United States. The ideal candidate is located in Austin, TX.

Salary Range & Benefits:

Information Technology Support Specialist is a full-time position. The salary range for this position is between $45,000 to $50,000 annually. Salary is commensurate with experience. Benefits include a retirement program, health insurance reimbursement arrangement, life insurance, disability insurance, vacation, and unplanned leave.

Application Process and Timeline:

The application period will remain open until the position is filled.

Please submit the following materials by email to hiring@comingcleaninc.org

  • Cover letter, telling us who you are and why you are interested in and qualified for this position
  • Resume or CV (include relevant volunteer experience as well as paid work)

 

Note that incomplete applications missing required materials will not be considered.

Send your materials only to hiring@comingcleaninc.org; please do not send your application materials directly to any staff member.

 

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